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Frequently Asked Questions
We offer an exchange within 15 days of delivery for all new items that are not on promotion or discount. Items must be returned in an unused, unwashed, and undamaged condition with tags intact and in their original packaging.
To initiate an exchange, please contact us via phone at 042-35135432 or email us at sales@attireium.com within 15 days from the date of delivery.
Refunds are only available for international orders. For domestic orders, we provide exchanges.
If you receive a damaged or defective item, contact our Customer Support department immediately. We may ask for a digital picture of the received package/product or other proof for claim purposes.
No, exchanges are only applicable to new items that are not on promotion or discount.
Typically, it takes 24-48 hours to process an exchange after we receive the returned item. The availability of the replacement item in our stock may affect this timeframe.
Exchanges and returns are not accepted for accessories unless the item is damaged.
Orders are shipped via reputable courier companies, and a tracking number will be provided to monitor the status of your order.
We charge a flat shipping fee of Rs.199 on all orders. *Conditions may apply for deals.
Yes, orders can be canceled upon the customer’s request at any time before they are processed. Contact us as soon as possible to request a cancellation.
We reserve the right to cancel orders for various reasons, including items being out of stock, pricing errors, shipping cost discrepancies, or technical issues.
In the event of a cancellation, the amount paid via bank transfer or credit/debit card will be refunded within 20 days of the order cancellation.
Yes, returned items must be unused, unwashed, and undamaged, with tags intact and in their original packaging.
Yes, once your order is shipped, you will receive a tracking number to monitor the status of your order.
You can contact us via email at sales@attireium.com, call our helpline at 042-35135432. Our customer support is available from Monday to Saturday between 10 AM to 8 PM (PST).
