1. What is Attireium's return policy?

We offer an exchange within 15 days of delivery for all new items that are not on promotion or discount. Items must be returned in an unused, unwashed, and undamaged condition with tags intact and in their original packaging.

2. How do I initiate an exchange?

To initiate an exchange, please contact us via phone at 042-35135432 or email us at sales@attireium.com within 15 days from the date of delivery.

3. Are refunds available for my order?

Refunds are only available for international orders. For domestic orders, we provide exchanges.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact our Customer Support department immediately. We may ask for a digital picture of the received package/product or other proof for claim purposes.

5. Can I exchange items bought on promotion or discount?

No, exchanges are only applicable to new items that are not on promotion or discount.

6. How long does it take to process an exchange?

Typically, it takes 24-48 hours to process an exchange after we receive the returned item. The availability of the replacement item in our stock may affect this timeframe.

7. Are exchanges accepted for accessories?

Exchanges and returns are not accepted for accessories unless the item is damaged.

8. How are orders shipped?

Orders are shipped via reputable courier companies, and a tracking number will be provided to monitor the status of your order.

9. What are the shipping charges?

We charge a flat shipping fee of Rs.199 on all orders. *Conditions may apply for deals.

10. Can I cancel my order?

Yes, orders can be canceled upon the customer’s request at any time before they are processed. Contact us as soon as possible to request a cancellation.

11. What are the reasons Attireium might cancel an order?

We reserve the right to cancel orders for various reasons, including items being out of stock, pricing errors, shipping cost discrepancies, or technical issues.

12. How long will it take to receive a refund for a canceled order?

In the event of a cancellation, the amount paid via bank transfer or credit/debit card will be refunded within 20 days of the order cancellation.

13. Are there any conditions for returning items?

Yes, returned items must be unused, unwashed, and undamaged, with tags intact and in their original packaging.

14. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to monitor the status of your order.

15. How can I contact Attireium for further assistance?

You can contact us via email at sales@attireium.com, call our helpline at 042-35135432. Our customer support is available from Monday to Saturday between 10 AM to 8 PM (PST).